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Frequently Asked Questions
Find quick answers to common questions about our services.
Our standard turnaround time for most print projects is 3-5 business days. For rush orders, we offer expedited services with 24-48 hour delivery options, depending on the scope and complexity of your project. Please contact us directly for rush service availability.
We accept a variety of file formats including PDF, AI, EPS, PSD, INDD, and JPEG. For the best results, we recommend providing print-ready PDF files with fonts embedded and images at 300 DPI resolution. If you have questions about preparing your files, our design team is happy to assist.
Yes, we offer comprehensive design services from concept development to final print-ready artwork. Our team of experienced designers can help with logo design, branding, marketing materials, packaging, and more. We work closely with you to understand your vision and bring it to life.
For new clients, we typically require a 50% deposit to begin work, with the remaining balance due upon completion before final delivery. For established clients, we offer net-30 payment terms. We accept all major credit cards, bank transfers, and PayPal.